Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. If a ticket is withdrawn or invalidated by our staff or agents you will be refused permission to travel and/or continue your journey and no refunds will be issued for any used portion of your ticket. You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. ticket you should call Eurostar. Re: Anyone with experience of Eurostar Travel insurance? Anyone with experience of Eurostar Travel insurance? 0000119955 00000 n Eurostar cancellation insurance - Eurostar, Paris Traveller Reviews 0000039005 00000 n 0000335152 00000 n You are not entitled to any reduction in the fare once you have purchased your ticket. Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000411122 00000 n 0000269997 00000 n You can use multiple e-vouchers towards a new train only booking. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). Single trip cover can be purchased for trips up to 185 days. 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. 0000132205 00000 n If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. 0000272302 00000 n If your ticket is defaced or damagedIf a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 0000129572 00000 n All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. 0000018191 00000 n Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Eurostar cancellation insurance - Eurostar - Tripadvisor 0000264963 00000 n 0000271619 00000 n 0000205123 00000 n 28. 0000143793 00000 n Service and exchange fees already paid are not refundable. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. Electricscooters (e-scooters) and hoverboards. 0000213481 00000 n They are also translated into the French and Dutch languages. 0000444982 00000 n Any failure to cooperate, any non-authorised movement to and from the Dedicated Coach and/or any refusal from any intra-Schengen passenger to get off the train at Lille or Calais may result in the intervention of security and border authorities, without prejudice to the exercise of our right to exclude you from carriage under clauses 40.1 and 40.3 below. 8. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 0000126401 00000 n For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. Thank you. 15. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Travelling to Switzerland, with Eurostar included in the trip. 16. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. Can I cancel and get a refund online? FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 0000017055 00000 n Can I cancel and get a refund online? 0000022356 00000 n 0000206727 00000 n If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. 0000145842 00000 n 0000141528 00000 n 0000220604 00000 n 0000206901 00000 n Get reimbursed for lost, damaged or stolen bags. AWP Assistance UK Limited FCA registration number is 311909. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000190598 00000 n Payment by cash or cheque will not be accepted. It's never good buying cancelation policy from the party who actually supplies your tickets. Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . 1.1 By using the service you agree to be bound by these terms and conditions in full. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. 0000207259 00000 n *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 0000153319 00000 n 21. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. TM. To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. 0000411247 00000 n FCA authorisation can be checked on the FCA register at. Disruptions Information Hub - Eurostar 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. 22. 2. From time to time updates to the app may be issued. 0000138496 00000 n