Changes to your already confirmed flights (change fees and differences in fare may apply). Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. You will recognize our representatives by their Holland America signs. Pre. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Kids Club. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. As previously, in-cabin smoking is also not allowed. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Explore dates and rates on this ship for 2022 and 2023. We welcome you to consult with your Image Creators for all your photographic needs. Bidis essentially flavored cigarettes are not generally permitted entry. Extension cords (without surge protectors) are allowed on board when used with proper caution. Kind of pointless to have a bank of non-smoking slots located right next to the smoking end of the bar! Representatives are available 24 hours a day, 7 days a week and 365 days a year. No exceptions will be made. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. For many years we have emphasized environmental stewardship and conservation in our operations. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. Please Note: This online procedure must be completed prior to your sail date. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Choose from options for calling only, calling and messaging or calling, messaging and data. You will be responsible for all costs you incur to join the vessel at the next port. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Please attach a tag to each piece of luggage you will be checking on the cruise. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Place them in a carry-on bag or keep them with you so you can access them easily. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. If you receive a busy signal or message, please hang up quickly and try your call again. Additional information concerning Customs matters will be provided during your cruise. Visithollandamerica.com for more information. Complimentary In-Room Dining is available 24 hours a day. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. If downloading or using off ship, your regular carrier rates may apply. Allsuch requests should be made before sailing through your travel advisor. Dive In featuring hamburgers and hot dogs. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Your seating assignment will be noted on your guest card upon boarding. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Please see the following important information about your luggage tags. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Passengers found to be smoking in their cabins or on their balconies will be charged a $250 penalty fee, per day. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Generally, the ship is subject to certain government procedural requirements upon arrival. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Payment of any fines levied is the responsibility of the individual guest. suits you. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Download the app before your cruise, log in, and immediately start using Navigator. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Holland America Line will assist in filling prescriptions. Please keep this available for check-in. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Customs officials will not be available at the ship during check-in to register valuables. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. Visit hollandamerica.com for more information. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. The date range used is invalid. We regret any inconvenience this may cause. Shirts/cover-ups and footwear are always required indoors. During the voyage, a safe to store your valuables and important documents is available in your stateroom. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . For more details please go to the U.S. Department of States Visa Waiver Program page. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. Cash deposits can be made on the last day of the cruise. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Conserving water results in less energy spent making water, thus saving fuel. Smoking is prohibited in Guest staterooms and on balconies. To book, or for more information, simply visit your Future Cruise Consultant. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Items that should be registered generally include those not manufactured in your country. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. You will need to provide health certificate documentation for the animal in your ports of call. Thank you for your recent correspondence with Holland America Line regarding smoking onboard our ships. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. purchased prior to or during your cruise. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. These requirements are established by the countries you are visiting and not by Holland America Line. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Rest assured that your passport will be fully secured by our staff. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Instructions: Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Transfers are available to Flight Ease guests and to guests who have independent flight plans. 2020, through June 30, 2021. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Holland America Line reservesthe right to substitute products when specified brands are not available. Reservations may be made on board by contacting the restaurant manager. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. For more information, consult your Customs Agency. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). The charges are subject to change without notice. party to be disembarked in a non-U.S. port. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. If these have not yet been provided, please ask your Stateroom Steward. This requirement does not apply to U.S. or Canadian citizens. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Please contact us or your travel advisor for more information. Hours are from 6:00am until 9:00pm. Youth Staff cannot assist in the washroom in any way. A password will be selected by the parent/guardian of the child. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. U.S. port and ending it in a different U.S. port. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. The rate is US$7.95 per minute and billing begins at the time specified. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. locations will accept major credit cards, and some will accept U.S. dollars. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. In Australia, call us toll free at 1-800-260-639. Daytime dress is casual. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. However, effective on voyages commencing July 1. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. No additional deposits will be due until final payment. We will acceptU.S. travelers checks. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. However, they (government) claim we are balancing the cost of treating smoking related illness in our public health care which is federally funded. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. In October 2021, I joined a restart cruise. It is also a good idea to bring your prescription for eye glasses or contacts. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Please log in to purchase your shore excursions. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Also, be sure to enjoy the Compass book located in your stateroom. guests are encouraged to obtain travel medical insurance prior to travel. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. The best time to book your next cruise is while cruising with Holland America Line. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Once completed, all guests will be allowed to disembark. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Some clearances will require face to face inspections, details will be communicated to you onboard. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. No internet purchase required to download or use on board. You will be responsible for all costs you incur to join the vessel at the next port. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Cigarettes may also be subject to a tax imposed by state and local authorities. Travelers diarrhea (TD) isthe most common illness to affect travelers. Personal checks are not accepted on board. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Let the vacation begin the moment you arrive in a new country. We seek, to the extent feasible, to accommodate guests with disabilities. The ship by ship schedule is below. Reconfirm any special transfer requirements for disembarkation with the on board. Cash is accepted in our casinos. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Please see the following important information about your luggage tags. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Theres never a dull moment on your Holland America Line cruises. (See section for Bags VIP Luggage Delivery below for details.). If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. The non-smoking casino was one of the things I was most happy about. While we try to fulfill all requests, it may not always be feasible. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. (Remember that checked baggage might not be accessible at all times.) Further information will be provided on board. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception.