Join our community, read the PF Wiki, and get on top of your finances! Tip for consumers:Don't waste your time or money! Short Form Birth Certificates are the default certificate and are standard issue. In Progress. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. They charge you up front, and do not refund your $$ no matter how bad a job they do! Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. Guess what? Due to the higher costs associated with our Rush Packages, they have additional refund policies. It is August 18th and I ordered on January 20th! Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. Both versions process the orders the same way, so your order is safe and secure. Saying 'It is legitimate. Closed. Were sorry your experience didnt match your expectations. We were put on hold for 2 hours and the website didnt work. I have not received anything and no notification. I would never use them again. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Step 1. Will not refund. Pick a certificate to get started: The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order They did nothing to attempt redirecting delivery to a date Id be in. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. They keep emailing me saying there are missing items when no items are missing. We are sorry that your experience with VitalChek didnt match your expectations. It goes against our guidelines to offer incentives for reviews. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. I asked VitalChek for my money back. Service 213 Value 206 Shipping 186 I've spent almost $60.00 just to wait. The action you just performed triggered the security solution. This fraud company has all my personal info now. Final Edit: 11/16/18 11AM: It's here. If you have any questions, please contact customer support. I'd like to contact customer service. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. The item is out of stock. Here are 8 tips for writing great reviews. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Emailed for update on 2/6/23 they replied needed info for order. Terrible customer service. Vitalchek says they have no record of a cancellation and refuses to refund my order. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Why can't they track down a person's death. No refund will be issued should the above-mentioned circumstance occur. Poor communication and bad service! I couldnt give a lower review of this company. Also, why was a high dollar amount charged? Ok fine I understand. My suggestion is DO NOT deal with VitalChek! Performance & security by Cloudflare. Completely unacceptable. Not really holding out hope I'll ever get my birth certificate. Go to Your Orders and select the order you want to cancel. Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. Step 3. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. I mean forever. Guess what? Tip for consumers:Don't bother. Actual times may vary from a day to several weeks. These reviews SCARED me. DO NOT USE THIS SERVICE! No reply to the complaint I made at that point. They asked for all my important documents for my sons birth certificate and then closed the account. Order has been transmitted to the Agency. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. If you deal w someone from this company and it takes 9 months. An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. Trust me - stay away. Finally, a woman picked up my call and I explained my situation. Verification can help ensure real people write reviews about real companies. Hello Marissa. No reply to the complaint I made at that point. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. It has been over a month, I still haven't received anything, and they have kept the money. VitalChek said it was sent but I never got it. Took my money for an overnight air birth certificate and never sent it. What a scam! She said as a 'one time courtesy' she would ask for a new certificate be sent out. How do you promote free regular mail but force orders to pay for next day air? Step 1: Have the order to be cancelled in view . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This premium package involves a higher cost in order to get your application delivered in record time. Contact your local county clerks office. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! Go directly to the source. BUYER BEWARE! Save your money and use a different service. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. This was the worst company Ive ever had to deal with. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. I live in a different state from where I was born. Stay away! Tip for consumers:Do Not Use! I contacted my city that I was born in NY. It's shameful to say the least and each state should reconsider using them. Step 4: Order staus is successfully cancelled message displays Then says sorry we do not guarantee a record exists. Telling me 'I've used it before' is very dry response. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. So screw vital check for that. Enter the order number and PIN from your confirmation email. Click OK to confirm. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. Ordered birth certificate 1/17/23 still waiting 4/28/23. VitalChek accepts Visa, Mastercard, Discover, and American Express. Step 2: Click the Cancel Order button. All Rights Reserved. Nope, this is legit. Thank you for reading. Tip for consumers:Think twice before handing over your money. You can email the site owner to let them know you were blocked. It's far past the time my record could've been useful. Maybe I just got super lucky, but I am very happy with this service. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. As of 2/13/2023, the order was "In Progress." Hello Paul. But when I went through the form process and added next day UPS it still said 18-20 days to process. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. In most cases once the order has been placed, no changes can be made. This place is HORRIBLE! We are updating our website, so you might experience either the old or new version. The most common reasons for cancelling an order are: Limits on available quantities. B2B request has been cancelled message displays. There will be an additional fee and time frame that will involve the Secretary of State's process. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. I'm actually worried that a bad character has my info now. THEY NEED TO GET OUT OF THE BUSINESS. America's Leading Source for Government Certified Vital Records. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. We provide application preparation assistance services that will help you save time in any vital record application process. Manage your Amendment/Correction order, including checking your order status. See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). I'll update with details. Claim your profile to access Trustpilots free business tools and connect with customers. No response to my emails. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. Find more information about authorization holds here. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. They have an exclusive online contract with NYC and tons of other places. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records.